Find answers about file formats, failed conversions, output settings and expired downloads in the installed local app.
Why did my conversion fail?
Check that the original opens correctly and its contents match its extension. Read the error beside the job, confirm the source is supported and try the default settings with a small example. An expired download requires a fresh conversion; opening an old job in another session does not transfer ownership.
Common questions
Do files leave my computer?
In the installed local app, the browser sends selected files to its local server at 127.0.0.1 on the same computer. No external conversion API is used. The optional browser processing modes run supported operations inside the browser instead.
Can I convert files without internet access?
After installing the app, required engines and local runtime assets, conversions can run offline. Initial setup and dependency downloads need internet access. A public guide page alone does not install or run the local conversion engines.
How long can I download completed results?
Temporary local job copies normally expire after about 30 minutes of inactivity. Downloading a result refreshes its lifetime. Clearing jobs or restarting the server can remove working copies earlier. A download you have already saved is independent of that temporary storage.